Support for athletes & integrations
Get help with your athlete account, training data, and connected wearable services. We keep the process direct, transparent, and human.
Contact
For account access, programme questions, wearable connections, privacy requests, or technical issues, contact us through the channel that suits you.
Include the email used for your athlete account, a short description of the issue, and the connected service involved. Please do not email passwords, verification codes, or API credentials.
Current athletes can message Karl and Alex directly in the Dual Performance Discord.
Email [email protected] for access, correction, portability, and general privacy questions.
Found a vulnerability in the portal? Email [email protected] and we will fix it.
Connected apps
Wearable connections are optional and always initiated by the athlete. Availability depends on provider approval and staged rollout to Dual Performance accounts.
Open the Dual Performance Athlete Portal and sign in using your own account. Never connect a wearable from another athlete's session.
Open the connected-apps area or the connection prompt shown in your portal, then select the available provider you want to connect.
You will be redirected to the provider's official sign-in and consent screen. Review the requested permissions and approve only if you are comfortable sharing that data. We never see or store your password for any provider.
After authorisation, you will return to Dual Performance. The portal will confirm the connection and begin importing the permitted information.
Available now
Planned, not yet available
Planned providers are on our roadmap only. Each requires the provider's own review and production approval before we can enable it, and we release an integration only after that approval, technical testing, and a privacy review are complete.
Dual Performance Coaching is not affiliated with, endorsed by or sponsored by Strava, Garmin, COROS or any other provider named on this page. Their names and trademarks belong to them and are used only to identify a connection. Your relationship with each provider is governed by that provider's own terms and privacy policy.
Your control
You can withdraw access at any time. Disconnecting stops future imports; a deletion request also asks us to remove stored data associated with the nominated service.
You can also revoke Dual Performance from the connected-apps or privacy settings in your provider account. If you do, we treat it exactly as if you had disconnected from inside the portal.
Request it from Preferences in the Athlete Portal, or email [email protected] with the subject "Wearable data deletion request". Include your athlete-account email and the provider name. We record the request when we receive it, acknowledge it within two business days, and generally complete valid requests within 30 days.
Use the account-deletion option in the Athlete Portal, or email [email protected] with the subject "Account deletion request". We may retain limited records where required for legal, security, dispute, or financial-record obligations.
Send the provider name, approximate time of the problem, device/browser used, and a screenshot with secrets removed. Never include passwords, one-time codes, client secrets, or access tokens.
Privacy
The short version is below. The full policy — what we collect, every provider that processes it, where it is stored, and how long we keep it — lives on its own page.
Common questions
If your question is not covered here, email us and we will help.
No. Connected services are optional. You can continue using coaching features that do not depend on imported wearable data.
It depends which service you connected. Strava stays between you and the portal: your coaches see the training log you confirm and submit, not the raw feed. Garmin and COROS are shared with your coaching team, because that is what lets us set your load and nutrition targets from measured numbers. Full detail is in the privacy policy.
We revoke our access with the provider and delete the stored tokens and cached activity data we hold for you. New imports stop immediately.
Some integrations require provider review and production approval. We release them only after approval and testing are complete.
The terms of service cover the portal and restate the coaching terms in plain language. Your signed Athlete Coaching Agreement governs the coaching itself and prevails where the two differ.
