Terms of service
THE DEAL, IN WRITING.
These terms cover the Dual Performance Athlete Portal and the coaching we deliver through it. They sit under the Athlete Coaching Agreement you sign before a program starts — same rules, said plainly, in public.
The agreement
WHO THIS IS BETWEEN.
You, us, and the signed agreement that sits underneath all of it.
Us
Dual Performance Coaching, ABN 60 440 247 093, operated by Karl Sexon and Alex Sam. In these terms, "we", "us" and "our" mean Dual Performance Coaching, and "the Coaches" means Karl and Alex.
You
The athlete named on the account and on the Athlete Coaching Agreement. Accounts are personal and non-transferable. In these terms, "you" and "your" mean that athlete.
Which document wins
Every athlete signs an Athlete Coaching Agreement before their program starts. That agreement governs the coaching itself — program scope, investment, payment, commitment and cancellation — and where anything on this page differs from it, the signed agreement prevails.
This page governs your use of the Athlete Portal and anything you connect to it, and restates the coaching terms in plain language so nothing about the deal is hidden behind a signature. Our privacy policy governs what we do with your information, and wins on any question about data handling.
The coaching
WHAT WE ACTUALLY DELIVER.
A structured 12-week block on a dual-coach model. Karl leads endurance and running, Alex leads strength and physique.
Discovery Week first
Before the 12 weeks begin, you complete a one-week Discovery Phase: a nutrition assessment, a training assessment, and a one-to-one consultation on lifestyle, stress, sleep and recovery. It is included in the program investment, and everything gathered is confidential and used only to build your program.
A program built for you
Fully personalised training and nutrition programming, reviewed and progressed weekly. Built around you rather than dropped onto a template, and adjusted as your data and feedback come in.
Weekly contact
A weekly one-to-one video check-in call, plus community group calls and full access to the Athlete Portal for the duration of your program.
Ongoing support
Direct access to your coaches through Discord and WhatsApp. We respond within 24 hours on business days.
What the channels are for
All channels are intended for coaching-related support. We may redirect off-topic communication and set reasonable boundaries around contact hours — that is how every athlete gets a proper standard of service rather than whoever messages most.
What we do not promise
Individual results vary with genetics, adherence, lifestyle, sleep, stress and overall health. We make no guarantee of a specific outcome — no time, placing, bodyweight or lift. Results referenced in our marketing are illustrative of what individual athletes achieved and are not a promise of what you will.
Investment and commitment
MONEY, CLEARLY.
This is the part people skim and then argue about. Read it before you pay, not after.
Payment in full, before you start
The investment for your program is set out in your Athlete Coaching Agreement, in Australian dollars and inclusive of GST where applicable. It is processed securely via Stripe and is required in full before your program start date.
Payment plans, where offered
Where we approve a payment plan in writing, you authorise each scheduled instalment and remain liable for the full amount regardless of when you stop training.
It is a fixed 12-week commitment
We invest significant time and resources in you from the date of enrolment, which is why the block is fixed rather than rolling. Results are directly tied to your consistency, effort and participation across the full twelve weeks.
Payments are non-refundable
All payments are non-refundable once made. If you choose to discontinue at any point, the remaining weeks are forfeited with no entitlement to a partial refund or credit.
No pausing or transferring
The program cannot be paused, paused-and-resumed, or transferred to another person, except at the Coaches' sole discretion and in writing. If something serious comes up, ask — but treat a yes as a favour rather than a right.
If we cannot deliver
If we are unable to deliver the program for reasons within our control, we will offer a pro-rata credit or an alternative arrangement. If a coach becomes unavailable, we may substitute a suitably qualified replacement coach.
Failed payments
If a payment fails or is declined, access to coaching services may be paused until it is resolved.
Price changes
Pricing may change for future enrolments. It will not change once you have paid and commenced your program.
Your side
WHAT WE NEED FROM YOU.
The program only works if this half holds up.
Follow the program
Stick to what is prescribed as closely as you can, and flag any barrier to compliance early rather than quietly falling off it.
Show up to calls
Attend your scheduled check-in calls, or give advance notice when you cannot make one.
Give honest feedback
Timely, accurate reporting on training, nutrition and recovery. We coach from what you tell us, so a flattering log produces a worse program.
Disclose injuries and conditions
Before commencing, and as they arise. Get medical clearance from a qualified professional if there is any doubt about your fitness to participate.
Own your outcomes
Take personal ownership of effort, attitude and results. We build the plan and hold you to it. Executing it is yours.
Keep it civil
Engage respectfully with the Coaches and the wider Dual Performance community. Abusive, harassing or disruptive behaviour may result in immediate removal from the program without refund.
Your account
HOW THE PORTAL WORKS.
There is no public sign-up. A coach creates your account when your program starts, and it exists for you alone.
One athlete, one account
Your access code and sign-in link are yours. Do not share them, and do not let anyone else train on your program through your account.
Tell us about unauthorised use
If you think someone else has got into your account, email [email protected] and we will lock it and issue a new code.
Do not misuse it
No scraping, no automated access, no attempting to reach another athlete's records, no probing for vulnerabilities, no interfering with how it runs for anyone else.
Only your own data
Put your information into the portal, not anyone else's. Do not upload photos or health information belonging to another person.
Provided as it is
We build and run the portal carefully, but we cannot promise it will never be down, never miss a sync, or behave identically on every device. We may change or remove features as it develops.
Found a security problem?
Tell us rather than exploiting it. Email [email protected] with what you found and we will fix it, and credit you if you want the credit.
Connected apps
WEARABLES AND THIRD PARTIES.
Connecting a training platform or watch is optional. When you do connect one, these rules apply.
You authorise it, and only you
Connecting a service such as Strava, Garmin or COROS happens through that provider's own sign-in and consent screen. We never ask for, store or use your password for any of them.
We read only what the connection allows
We request the narrowest set of permissions that lets us coach you, and we use what comes back for coaching and for showing your own data back to you. Nothing more. See the privacy policy for the detail.
You can disconnect at any time
Open the portal, go to the connected-apps area, select the provider and choose Disconnect. That revokes our access immediately and removes the cached data we hold from it. You can also revoke access from inside the provider's own account settings.
Their terms still apply to you
Your relationship with each provider is governed by that provider's own terms and privacy policy. We follow their developer terms on our side, including any limits on how their data may be displayed or shared.
We are not them
Dual Performance Coaching is not affiliated with, endorsed by or sponsored by Strava, Garmin, COROS or any other provider. Their names and logos belong to them and are used only to identify the connection.
Outages and accuracy are theirs
If a provider changes its API, goes down, or sends us numbers that are wrong, we are not responsible for the gap. Your logged sessions in the portal remain the record we coach from.
Health, safety and liability
WE ARE COACHES, NOT DOCTORS.
This is the section to actually read. Training hard carries risk, and you take that risk on knowingly.
What you are acknowledging
Physical training carries inherent risk, including but not limited to musculoskeletal injury, cardiovascular stress and fatigue. By starting a program with us you confirm that you are in suitable physical condition to undertake it, that you have disclosed any pre-existing conditions, injuries or medications relevant to participation, and that you understand online coaching does not constitute medical or physiotherapy advice.
Not medical advice
Nothing we give you — programs, nutrition targets, check-in feedback, portal content or anything said in Discord or WhatsApp — is medical advice, diagnosis or treatment. We are not doctors, physiotherapists or dietitians.
Get cleared first
Before starting or significantly changing a training program, get clearance from a qualified medical professional, particularly with an existing injury, a heart, respiratory or metabolic condition, during pregnancy, or when returning from illness or surgery.
Stop when you need to
If you feel pain, dizziness, chest tightness or anything that is not normal training fatigue, stop the session and seek medical attention. No session on your calendar is worth pushing through that.
Not a medical device
The portal is a coaching tool. It does not monitor you, and it must never be relied on in any situation where a person's health or safety depends on it.
Liability
To the maximum extent permitted by law, Dual Performance Coaching, its coaches and representatives are not liable for any injury, illness, loss or damage, direct or indirect, arising from participation in the program.
Nothing in this clause limits any rights you have under the Australian Consumer Law. Where we are permitted to limit our liability, we limit it to resupplying the coaching service or refunding the amount you paid for it.
Ownership
WHO OWNS WHAT.
You own your data. We own the coaching material and the software.
Our material
All programming, training plans, nutritional frameworks, educational materials and resources we provide are the exclusive intellectual property of Dual Performance Coaching, as are the Dual Performance name, branding and the portal itself. You agree to use them solely for your own use within your program, not to reproduce, distribute, share, resell or publicly disclose any program content without our prior written consent, and not to use our materials to create competing products or services.
This obligation survives the end of your program.
Your material
Everything you log, write and upload stays yours. You give us permission to use it for the purpose of coaching you, and nothing beyond that.
Confidentiality
Information gathered during Discovery Week and throughout your program is confidential and used solely to design and adjust your individual program.
Media and marketing
From time to time we may want to reference an athlete's progress, results or transformation in our marketing. We will only use your name, image or results in public marketing with your prior consent, and you can withdraw that consent in writing at any time for future use.
If it goes wrong
DISPUTES AND ENDINGS.
Talk to us first. It is faster and it usually works.
Dispute resolution
Both of us agree to first attempt resolution in good faith through direct communication. If it is unresolved after 14 days, we agree to seek mediation before starting formal legal proceedings.
Governing law
These terms and your coaching agreement are governed by the laws of South Australia, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of South Australia.
When access ends
Portal access ends when your program ends. Export anything you want to keep before then, or ask us afterwards and we will get it to you.
What happens to your data
Deletion, retention and the exceptions to both are set out in the privacy policy. Short version: ask us to delete it any time, and we complete valid requests within 30 days.
Changes to these terms
We update this page and revise the date at the top. If a change materially affects you, we will tell you inside the portal rather than relying on you to notice.
If a clause fails
If any provision here is found unenforceable, the rest continues in full force. Amendments to your coaching agreement must be made in writing and signed by both parties.
Common questions
THE ONES WE GET ASKED.
If yours is not here, email us and we will answer it properly.
Can I stop partway through and get some money back?
No. The 12 weeks are a fixed commitment and payments are non-refundable once made. If you discontinue, the remaining weeks are forfeited with no partial refund or credit. That is deliberate — we block out coaching capacity for you from the day you enrol. It does not affect your rights under the Australian Consumer Law.
What if I get injured mid-block?
Tell your coach straight away and we rebuild the block around what you can still do, which is almost always more than you would think. The program cannot be paused as of right, but if something serious happens, ask — pausing or extending is at our discretion and we would rather hear from you than have you disappear.
Can I share my program with a training partner?
No. It is written for your history, availability and goal, it will not fit them, and our programming is our intellectual property. If they want coaching, send them to us.
Do I have to connect a watch or Strava?
No. Connecting is optional and always reversible. You can be coached entirely from what you log in the portal.
Will you post my results?
Only if you say yes first. We ask before using your name, image or results in marketing, and you can withdraw that consent in writing any time for future use.
Is there an age limit?
The portal is not intended for anyone under 16, and we do not knowingly create accounts for under 16s. Athletes under 18 need a parent or guardian to agree to these terms and sign the coaching agreement on their behalf.
Who do I complain to if we cannot sort it out?
Start with [email protected]. For anything about your information specifically, email [email protected], and you can take a privacy complaint to the Office of the Australian Information Commissioner at oaic.gov.au.
Something here not sitting right?
Ask before you enrol, not after. If any part of this page is unclear, or you want something in your coaching agreement that these terms do not cover, email us and we will put it in writing.
Access, export, correction and deletion requests, including connected-device data.